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Shipping:
Shipping: We usually process your order in 24 hours or less during the week days Monday to Friday. We use ups and fedexPlease allow a minimum of 3 business days for delivery. We are not responsible for service transit time. Transit times are provided by the carriers, exclude weekends and holidays, and may vary with destination, particularly during holidays.
We are here for you and will do everything we can to ensure your complete satisfaction. Please contact us if for any reason, you are not completely satisfied.
Please make sure that you provide us with the correct spelling of your name or text including any apostrophes and capital letters as we will print the information Exactly as you send it to us. Also please make sure you check the size chart that is in all our listing� next to the t shirt icon is. since we do not�exchange personalized or customs t shirt .Keep in mind that color variations may occur due to different computer monitor resolution and screen colors pallets and Designs.
We Will Accept Returns Only if we ship out a different product that the one in the listing or in the event of any typo error made by us. any claim should be report no later than 5 business days of receiving you order. item should be as you received.please contact us� at [email protected]
Also please make sure you check the size chart that is in all our listing next to the t shirt icon is. since we do not exchange personalized or customs Items�.
Shipping & Returns
This return policy is for non personalized T shirt "
ALL UNAUTHORIZED RETURNS MAY RESULT IN DELAYS AND/OR ADDITIONAL FEES.
RETURN REQUEST CLAIM DEADLINES
Shipment Damaged Goods: 48 Hours of Delivery Receipt
may require up to 1-3 weeks processing by carrier
Non-Defective Goods: 30 Days
Defective Goods: 30 Days
Mis-Shipped Goods: 10 Days
FEES
Defective Merchandise: No Fees with Product Replacement
subject to policy re-stock fees when product is not replaced
Non-Defective Mechandise: 15% Re-Stock Fee in Most Cases
exceptions are iTouchless (25% restock fee); PureWater 2GO (20% restock fee); Meyda (30% restock fee); Napier (25% restock fee); First Aid Only (20% restock fee); Open Air Cinema (20% restock fee)
Unauthorized, Refused, and Undeliverable Returns
subject to related shipping and re-stock fees
may be subject to $10.00 shipping carrier penalty fee
Occasion prints takes possession of unclaimed, unauthorized product returns after 60 days.
RETURNS REQUEST PROCEDURE
Submission Process
All return requests, including non-defective, defective, and damage claims must be submitted via the DSDI INC Support Ticket system, found here: http://[email protected]
Please allow 1-2 business days for an initial response to newly submitted claim requests. Instructions for necessary customer details are described within the ACCEPTED RETURN REQUESTS section of this policy.
ACCEPTED RETURN REQUESTS
Non-Defective Merchandise Allowed within 30 Days
For delivered merchandise that involves "buyer remorse" or other non-defective or non-damaged reasons for return, DSDI INC will accept requests formally submitted to DSDI for final approval. In order to qualify for approval, all non-defective return requests require merchandise to be in new, unused, and resellable condition as determined by DSDI INC and/or its affiliates. To submit an ideal non-defective return request, please describe the reason for non-defective return: ie product quality concern, purchase elsewhere, etc. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. A 15% restocking fee is required for all non-defective returns, excluding the following brand exceptions: iTouchless (25% restock fee); PureWater 2GO (20% restock fee); Meyda (30% restock fee); Napier (25% restock fee); First Aid Only (20% restock fee); Open Air Cinema (20% restock fee). Please refer to the "Prohibited Non-Defective Return Requests" to review merchandise disallowed for returns.
Defective Merchandise Allowed within 30 Days
For delivered merchandise that involves manufacturer-related product defects related to design, construction, or originally intended use, DSDI INC will accept requests formally submitted to DSDI for final approval. In order to qualify for approval, defective return requests require detailed reasons and descriptions related to the nature of said defective merchandise. To submit an ideal defective return request, please use exact details to describe the nature of the alleged defect(s): ie specific pieces/parts missing, reason or nature of improper product function, construction design/sizing, etc. Upon inspection, defective merchandise is replaced with similar merchandise and shipped to the customer at the expense of DSDI INC (depending upon availability). If replacement merchandise is unavailable for defects, a full refund will be promptly provided to the DSDI INC customer. If customer refuses to receive replacement merchandise (or product is deemed non-defective), customer will incur a restock fee based on this policy fee schedule. By default, DSDI INC is not responsible for inbound shipping costs related to returns, excluding costs to ship replacement/corrected merchandise to the customer. If product received on a defective claim is deemed non-defective by DSDI INC or its affiliates, it is the DSDI customer responsibility to cover return shipping costs. Or, DSDI customer may elect to re-stock non-defective merchandise with corresponding re-stock fee. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.
Damaged Merchandise Allowed within 48 Hours
All damaged good claims must be submitted to DSDI INC within 48 hours of original delivery receipt. Damaged goods qualify as a result of packages being allegedly disturbed or harmed by the shipping carrier (ie UPS, Fedex, etc). These claims submitted to DSDI must be promptly filed in order to initiate the shipping claims process. Please allow between 1 to 3 weeks for damage claims to be reviewed and finalized by the shipping carrier. Required information for damage claim requests include the following: original packaging material, tracking information, end recipient contact telephone number, and details describing the nature of damage. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.
Mis-Shipped Merchandise Allowed within 10 Days
All shipments involving final delivery of incorrect merchandise should be submitted to DSDI INC within 10 days of delivery receipt. Mis-shipments qualify as a result of deliveries for received merchandise that was not originally ordered by the DSDI customer. If mis-shipment return requests are not submitted within 10 days of delivery, claims will be treated as non-defective return requests. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. Required information for mis-shipment claim requests include the following: model number(s) ordered vs. model number(s) received, additional digital photographs will help expedite claims processing. DSDI will furnish return shipping labels for all incorrectly shipped merchandise.
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